MTC set to launch next-gen Clipper fare payment system in Summer 2024
The San Francisco Metropolitan Transportation Commission (MTC) has announced plans to launch the Next Generation Clipper Fare System in August 2024, if benchmarks are achieved.
While many customers will not notice the transition to the new system, as they load more value, it will be faster. As they apply for discount eligibility, it will be easier. And as they need to manage family accounts in one place, it will be possible.
Testing of the new system is now underway to see that:
- Value and passes load properly in near-real time on cards and phones;
- Open payments functionality is working properly;
- Funds flow from customer accounts and that operators are properly credited for trips take on their services;
- Data is accurately reported in the Clipper back office;
- Customer facing features such as the website, mobile app, and customer service center touchpoints are working properly.
Clipper serves as the fare payment system for riders on 24 Bay Area transit services. Next Generation Clipper is being delivered in coordination with the region's transit operators, which have been participating and providing input on the system's design, installation and testing.
The new system will serve as the backbone to provide many of the regional fare integration and accessibility features from the Bay Area Transit Transformation Action Plan. The new Clipper will accept major credit and debit cards from riders — known as open payments. It will be easier to offer incentives and promotions through employers, universities, and other organizations.
There are 4 million active Clipper accounts and 10 million users every month, with 95% of travelers reporting satisfaction with the system and another 97% saying they would recommend its use to those they know.
Customers have already been using features from the next generation design such as use of Clipper in mobile phone wallets. Over a quarter of Clipper transit trips are now taken using a mobile card. On some busy weekends, nearly half of all new cards customers acquire are on mobile versus plastic cards.